Terms and conditions & Privacy policy

First of all, a clarification. We will not use your data to trade with it or sell it to third parties. Our main interest is your satisfaction as a Xenum products’ consumer, we do not seek to obtain any benefit from the data you provide us by visiting our site or purchasing our products.

That said, let’s talk about legal stuff.

Terms and conditions

Welcome to Xenum websites (xenum.com, or simply “Website” and xenum.shop, or simply “Shop”). Please read the following terms carefully. If “You”, the user, do not agree to this, please don’t access or otherwise use this Website or Shop. The Website and the Shop are operated by Xenum NV, which will provide you information about technologies, lubricants, other oil products, related equipment and news about the company, as well as the possibility to buy it in the Shop. From time to time Xenum may modify this Agreement accordingly. Please continue to review this Agreement whenever accessing or using the Website.

The access and use of this site will imply your consent with these terms.

Who we are

We are a Belgium company founded in 2005 which sells top tier lubricants and techno-chemicals designed for cars, boats, motorbikes and heavy duty.

  • Name: XENUM NV
  • Address: Vluchtburgstraat 9, BE-2630 Aartselaar
  • Company number: 0865.569.503
  • VAT: BE 0865.569.503
  • Phone: +32 (0)3 846 48 03 (9:00- 17:00 in business days)

Website and Shop content

The information published on the Website and the Shop may not be accurate or up-to-date. We ask that if you notice any error or inaccuracy, let us know.

Xenum reserves the right to make changes in the configuration or presentation of its Website and Shop, being able to make use of this faculty without previous notice.

Both the access to the Website or Shop and the use of any information contained therein is the sole responsibility of the person accessing or using it, not responding Xenum of any consequence, damage or injury that may arise from access or use of information.

All industrial and intellectual property rights over the contents and/or any elements inserted in the Website and the Shop belong to Xenum and/or third parties (for example, stock image libraries or web frameworks).

In no case does access to the Website or Shop imply any type of waiver, transfer or total or partial cession of those rights. The present Terms do not confer on the Users you any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by Xenum or the third party holder of the rights affected.

Xenum does not guarantee that the information, text, graphics, links, or any other content of the Website and the Shop are accurate, complete, updated, suitable for any kind of purpose, or that they meet the expectations and purposes of You or other users.

The fact that the Website refers to third party companies, products, services, brands, commercial names, manufacturers, suppliers, etc., does not constitute sponsorship or recommendation of the same by Xenum, and does not provide Xenum with any guarantee whatsoever.

The presence of hyperlinks and search tools does not imply in any case the existence of any relationship between Xenum and the owner of the web pages with which they link, nor the knowledge and/or approval by Xenum of its contents and/or services.

We promise to apply all necessary measures to try to guarantee our visitors the absence of viruses, worms, trojans and similar elements on our website. However, these measures are not infallible and, therefore, we can not fully ensure the absence of such harmful elements. Consequently, we will not be responsible for the damages that we may cause to our visitors.

We have also signed all the necessary contracts for the continuity of the website and we will make our best efforts so that it does not suffer interruptions, but we can not guarantee the absence of technological failures, nor the permanent availability of the web and the services contained in it. and, consequently, we assume no responsibility whatsoever for the damages that may be generated by the lack of availability and for the failures in the access caused by disconnections, faults, overloads or network failures not attributable to Xenum.

Additional Shop Terms

Shop services

To use the Services and the Shop, You must acknowledge that You are entering into a contractual relationship with Xenum. Any order sent to Xenum shall be accepted entirely at the discretion of Xenum and will only be accepted when Xenum sends You an e-mail confirmation. Each order that is accepted shall be an individually accepted agreement between Xenum and You, subject to the terms of this Agreement. All goods supplied by Xenum shall be in accordance with the details published on the Website which may be subject to change from time to time. No other specification, descriptive material, written or oral representation, correspondence or statement, promotional or sales literature shall form part of or be incorporated by reference into the order.

Price & Payments

You agree to pay the price displayed on the Website for the goods ordered at the time Xenum receives your order. Whilst we endeavour to ensure that all prices and descriptions on the Website are accurate, errors may occur. If Xenum discovers an error in the price or description of the goods that You have ordered, Xenum will inform You as soon as possible and give You the option of re-confirming your order at the correct price or cancelling it. If Xenum is unable to contact You, Xenum will treat the order as cancelled. If You cancel and you have already paid for the goods, You will receive a full refund. The prices displayed on the Website may be subject to change from time to time.

Title

Title to the goods shall not pass to You until You have made payment to Xenum. Even though title has not passed, Xenum shall be entitled to sue for its price once payment has become due.

Delivery & Risk

Unless otherwise stated in the order, the prices quoted exclude transport costs to the address specified in the order and Xenum reserves the right to make an additional charge to cover any increase in transport costs occurring before the date of delivery. Any time or date given for delivery by Xenum is given in good faith and is an estimate only. Risk in the goods shall pass to You on delivery of the goods to Xenum’s delivery agent. Delivery charges are restricted to EU at present but Xenum supply worldwide.

Acceptance

You shall be deemed to have accepted all the goods once delivery to the address specified in the order has been made.

Right of withdrawal

You have the right to cancel your order after 30 days.  You will have to pay the postage costs of shipping goods back to the seller. You can see more info about this topic here.

Governing Law

The purchase order shall be construed in all respects in accordance with the laws of the Kingdom of Belgium and the parties agree to submit to the jurisdiction of the Belgian Courts.

 


 

What personal data we collect and why we collect it

Contact forms

Through the contact form You provide Xenum your name and email. We use them to contact back to You and answer your requests.

Cookies

What are cookies?

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity.

Some cookies are necessary for the proper functioning of online stores. Thanks to these for example you do not need to add items you want to purchase to the shopping cart each time you navigate throughout the site (thanks to a cookie, a shopping cart knows that you are still the same visitor and maintains your products added in the cart), other cookies allow the owner of the webpage to see where his visits come from, the time they remain on his website, recording which pages were visited by the user, etc.

Cookies are stored by your internet browser on your computer’s hard disc and occupy only a very small amount of space so that they do not affect the proper functioning of your computer. They do not contain personal information and they get self-destructed when they have fulfilled the function for which they were programmed for.

Due to its widespread use, the majority of web browsers accept them automatically without asking the user’s consent. From your internet browser you can block all cookies generated by Xenum.com or any other page, but remember that if you do so, some pages could start to function incorrectly.

Which cookies do we store?

Name of the cookieRelated serviceDescriptionUsed inDuration
pll_languageXenum.comIt stores your preferred languageWebsite1 day
cookie_notice_acceptedXenum.comThis cookie is activated when You confirm you agree the terms.WebsiteIndefinitely
_gatGoogle AnalyticsUsed to throttle request rate.Website & Shop1 min
_gidGoogle AnalyticsGoogle uses it to distinguish between users whilst anonymizing the IPWebsite & Shop24h
_gaGoogle AnalyticsGoogle uses it to distinguish between users whilst anonymizing the IP. In the Shop this is also used to remember your visit and show you ads of Xenum products in other sites.Website & ShopIndefinitely or end of service with Google.
_gs
_gu
_gw
GetSiteControlUsed to add some functionalities to the website like subscription boxes or share buttons.Website & Shop1 year
_ym_visorcYandex MetricaYandex uses it to understand your behaviour in the website whilst anonymizing the IPWebsite & Shop30 min
_ym_isadYandex MetricaYandex uses it to distinguish between users whilst anonymizing the IPWebsite & Shop1 day
_ym_uidYandex MetricaYandex uses it to distinguish between users whilst anonymizing the IPWebsite & Shop2 years or end of service with Yandex.
__lglawXenum.shopThis cookie is activated when You confirm you agree the terms.ShopIndefinitely
Prestashop-Xenum.shopUsed to remember your data when logged in.Shop3 weeks
_sp_sesXenum.shopThis cookie is used by the Content Management System of the Shop to remember viewed products during the session.Shop30 min
_sp_idXenum.shopThis cookie is used by the Content Management System of the Shop to remember the cart.Shop2 years

There are available tools to avoid both analytics system, called opt-out plugins:

For the rest of the cookies you can manually remove it when you want. Here you can see examples for every browser.

Personal info for selling products in the Shop

We store in the Shop the following info from customers:

  • Treatment (Mr/Ms/none)
  • Name
  • Age
  • Email
  • Physical address
  • Phone number
  • Language
  • Date of registry
  • Last connection
  • Orders history
  • Internal communication history

Analytics

Xenum use two analytics systems: Google Analytics and Yandex Metrica.

Xenum use both so we can take advantage of the different platforms specifications and also have more accurate statistics.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. For example, if you see a YouTube video in our site, you’re being tracked with YouTube analytics system.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not sell or otherwise disclose personal data about our Website or Shop visitors or others that interact with Xenum or our products or services, except as described herein.

Contact form

The contact form send us an email which is managed by Outlook, in the Office 365 cloud suite by Microsoft.

Mailing system

When You allow Xenum to store your email to receive our newsletter, we store your email address in the Mailchimp service.

Delivering products

All the information needed to send the package is shared with DPD.

Payments

We do not store any banking information of You. Credit card numbers and data are managed by our Mollie payment gateway.

Analytics

Google Analytics and Yandex Metrica get anonymous data from You using our Website and Shop.

Google Analytics also includes retargeting info, which is used to show you ads via AdWords after visiting our site. These ads have also Mailchimp as an intermediary.

Interactions plugins

As stated, we use GetSiteControl to show you specifically targeted options. For example, a subscription box when you finish to read one of our articles.

The only data they retain are the emails from subscription boxes.

Comments in Shop

Yotpo is the chosen service to store and manage all your reviews of our products.

Facebook Audiences

We have installed a Facebook Pixel which is not currently activated.

How long we retain your data

Apart from the aforementioned data stored in cookies and by third parties, we only store the following data:

  • Emails and email addresses from the contact form in our Office 365 accounts.
  • Personal customer info in the Shop.

We retain this data indefinitely.

Where we send your data

Both the Website and the Shop are stored in a server in Netherlands.

As stated in “Who we share your data with”, there are some services with servers outside the EU.

  • Microsoft
  • Google
  • GetSiteControl
  • Mailchimp

What rights you have over your data

Right of Access and Rectification. You have the right to know what Personal Information we collect about you and to ensure that such data is accurate and relevant for the purposes for which Xenum collected it.

Right to Delete Personal Information or Restrict Processing. You have the right to delete your Personal Information or restrict its processing. We may postpone or deny your request if your Personal Information is in current use for the purposes for which it was collected or for other legitimate purposes such as compliance with legal obligations.

Right to Withdraw Consent. You have the right to withdraw your consent to the processing of your Personal Information. Exercising this right will not affect the lawfulness of processing your Personal Information based on your consent before its withdrawal.

Your contact information

If you have any questions or complaints about this privacy policy or the way your personal information is processed on the websites, or would like to exercise one of your rights set out above, please contact us by one of the following means:

  • Through contact form
  • Directly to info@xenum.be
  • By telephone or physically with the contact information stated at the beginning

Additional information

What data breach procedures we have in place

We recognize and take seriously our responsibility to protect the personal data You entrust to us from loss, misuse or unauthorized access. Xenum uses all the means at its disposal to ensure that the data is not violated.

In the exceptional case of a data breach, You and the competent authority (Commission for the protection of privacy) would be informed.