Terms and conditions

Welcome to Xenum websites (xenum.com, or simply "Website" and xenum.shop, or simply "Shop"). Please read the following terms carefully. If "You", the user, do not agree to this, please don't access or otherwise use this Website or Shop. The Website and the Shop are operated by Xenum NV, which will provide you information about technologies, lubricants, other oil products, related equipment and news about the company, as well as the possibility to buy it in the Shop. From time to time Xenum may modify this Agreement accordingly. Please continue to review this Agreement whenever accessing or using the Website.

The access and use of this site will imply your consent with these terms.

Who we are

We are a Belgium company founded in 2005 which sells top tier lubricants and techno-chemicals designed for cars, boats, motorbikes and heavy duty.

  • Name: XENUM NV
  • Address: Bedrijvenpark De Veert 3,  2830 Willebroek
  • Company number: 0865.569.503
  • VAT: BE 0865.569.503
  • Phone: +32 (0)3 846 48 03 (9:00- 17:00 in business days)

Website and Shop content

The information published on the Website and the Shop may not be accurate or up-to-date. We ask that if you notice any error or inaccuracy, let us know.

Xenum reserves the right to make changes in the configuration or presentation of its Website and Shop, being able to make use of this faculty without previous notice.

Both the access to the Website or Shop and the use of any information contained therein is the sole responsibility of the person accessing or using it, not responding Xenum of any consequence, damage or injury that may arise from access or use of information.

All industrial and intellectual property rights over the contents and/or any elements inserted in the Website and the Shop belong to Xenum and/or third parties (for example, stock image libraries or web frameworks).

In no case does access to the Website or Shop imply any type of waiver, transfer or total or partial cession of those rights. The present Terms do not confer on the Users you any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by Xenum or the third party holder of the rights affected.

Xenum does not guarantee that the information, text, graphics, links, or any other content of the Website and the Shop are accurate, complete, updated, suitable for any kind of purpose, or that they meet the expectations and purposes of You or other users.

The fact that the Website refers to third party companies, products, services, brands, commercial names, manufacturers, suppliers, etc., does not constitute sponsorship or recommendation of the same by Xenum, and does not provide Xenum with any guarantee whatsoever.

The presence of hyperlinks and search tools does not imply in any case the existence of any relationship between Xenum and the owner of the web pages with which they link, nor the knowledge and/or approval by Xenum of its contents and/or services.

We promise to apply all necessary measures to try to guarantee our visitors the absence of viruses, worms, trojans and similar elements on our website. However, these measures are not infallible and, therefore, we can not fully ensure the absence of such harmful elements. Consequently, we will not be responsible for the damages that we may cause to our visitors.

We have also signed all the necessary contracts for the continuity of the website and we will make our best efforts so that it does not suffer interruptions, but we can not guarantee the absence of technological failures, nor the permanent availability of the web and the services contained in it. and, consequently, we assume no responsibility whatsoever for the damages that may be generated by the lack of availability and for the failures in the access caused by disconnections, faults, overloads or network failures not attributable to Xenum.

Additional Shop Terms

Shop services

To use the Services and the Shop, You must acknowledge that You are entering into a contractual relationship with Xenum. Any order sent to Xenum shall be accepted entirely at the discretion of Xenum and will only be accepted when Xenum sends You an e-mail confirmation. Each order that is accepted shall be an individually accepted agreement between Xenum and You, subject to the terms of this Agreement. All goods supplied by Xenum shall be in accordance with the details published on the Website which may be subject to change from time to time. No other specification, descriptive material, written or oral representation, correspondence or statement, promotional or sales literature shall form part of or be incorporated by reference into the order.

Price & Payments

You agree to pay the price displayed on the Website for the goods ordered at the time Xenum receives your order. Whilst we endeavour to ensure that all prices and descriptions on the Website are accurate, errors may occur. If Xenum discovers an error in the price or description of the goods that You have ordered, Xenum will inform You as soon as possible and give You the option of re-confirming your order at the correct price or cancelling it. If Xenum is unable to contact You, Xenum will treat the order as cancelled. If You cancel and you have already paid for the goods, You will receive a full refund. The prices displayed on the Website may be subject to change from time to time.


Title to the goods shall not pass to You until You have made payment to Xenum. Even though title has not passed, Xenum shall be entitled to sue for its price once payment has become due.

Delivery & Risk

Unless otherwise stated in the order, the prices quoted exclude transport costs to the address specified in the order and Xenum reserves the right to make an additional charge to cover any increase in transport costs occurring before the date of delivery. Any time or date given for delivery by Xenum is given in good faith and is an estimate only. Risk in the goods shall pass to You on delivery of the goods to Xenum's delivery agent. Delivery charges are restricted to EU at present but Xenum supply worldwide.


You shall be deemed to have accepted all the goods once delivery to the address specified in the order has been made.

Right of withdrawal

You have the right to cancel your order after 30 days.  You will have to pay the postage costs of shipping goods back to the seller. You can see more info about this topic here.

Governing Law

The purchase order shall be construed in all respects in accordance with the laws of the Kingdom of Belgium and the parties agree to submit to the jurisdiction of the Belgian Courts.